The Yarn and Fiber Company Customer Feedback

Jane - New York

2010-05-20T10:15:00.000-04:00

I want to thank you for the speedy handling of my order for just one skein of yarn, be it an important skein. My aunt, who just turned 101 years old, had asked me to find some yarn of a particular color for her a year ago. Through a local (Chicago area) yarn shop we were able to find a color close to what she wanted and six weeks later she had the yarn. Although arthritic fingers slow down her knitting, she reported that she loved working with the color. Until a month ago when she realized she didn't have enough to finish the last sleeve and she emailed me with her SOS. I believed my local source would not be interested in ordering one skein or taking the time even to find out if it was available. After Googling the yarn name and number I tried the first source and after accepting the order they informed me the yarn was no longer available. That is when I turned to you. The speedy and efficient handling of this tiny order was so appreciated and my aunt is thrilled. She says it is a perfect match. And I will certainly turn to your company with any future yarn needs. Thanks!

Nicole - New Jersey

2010-01-26T14:34:00.001-05:00

I am the happy recipient of order XXXXXXXXXXXX. I was so thrilled to discover that you have my favorite discontinued yarn (rowan chunky print in pink) but I have to say I am overwhelmed by how quickly it arrived.

Thank you for your FABULOUS service. I won't hesitate to order from you again the next time I'm online looking for yarn.

Ginger - Rhode Island

2009-12-18T13:14:00.001-05:00

WOW!!! all I can say is WOW!!!

I ordered yarn YESTERDAY as I was thinking I was going to run out before I finished sheldon the turtle's legs or shell...
and there is my yarn sitting in the door when I just came home TODAY!!!!

What great customer service and I will be ordering again very soon!!!

Thank you sooooo much - I am a very happy knitter right now!

off to finish sheldon while my 3 year old sleeps!!! THANK YOU AND HAPPY HOLIDAYS to you!!!!

xo Ginger

Ophélie - Montreal, Canada

2009-11-11T11:43:00.001-05:00

I just had to say that your Project Kits section is a great idea! I love that you've put the yarns, needles and patterns together, showing full-project prices, but that we can still modify the quantities and colours!

You have a great shop. I'm looking forward to my next order with you.

Ophélie

Ariane - Quebec, Canada

2009-11-11T11:40:00.000-05:00

Thank you very much for keeping me up to date! It is really appreciated! It shows that you have a great customer service!

Thank you,

Ariane

Jessika - New Mexico

2009-11-11T11:38:00.000-05:00

Another excellent transaction! Immediate shipment, great stock of products, amazing prices .... everything was perfect!!

Thanks!

Jessika

Judy - Beverly Hills, CA

2009-09-09T20:04:00.000-04:00

I just wanted to thank you very much for your shipment to me. I was thrilled that you were able to find the exact dye lot for my yarn that I requested. I've actually never had that happen before. I will be ordering a lot more yarn from your company and urge my friends to do so, also.

Judy

Jane - Wisconsin

2009-09-04T09:11:00.001-04:00

I ordered yarn at 5:27 am Saturday, July 25, 2009. Somehow, through some kind of magic, I received this yarn on Monday, July 27, 2009 in Madison Wisconsin before 11:30 am. How was this possible? I think it defies the law of physics. The only way I can explain this speed is you finally perfected the transporter from Star Trek.

Anyway, thanks for the most unbelievably fast delivery ever. I am still shaking my head.

Susan - Virginia

2009-08-22T16:36:00.000-04:00

I just wanted to THANK YOU again for sending me the three skeins of DIC Smooshy in In Vino Veritas in the spring of 2008. I started the Jeanie shawl in April 2008 and finally finished it just recently. I've posted photos on Ravelry (sjanova) at all stages of the process. I really enjoyed the pattern and definitely enjoyed the yarn. Thank you again for finding three that were so close in color.

Susan

Ashleigh - Pennsylvania

2008-12-10T15:03:00.000-05:00

I just want to say "Thank you" to everyone at The Yarn and Fiber Company. The one issue I had, which I believe had to do with PayPal was resolved quickly. Every order I have received, it has been in a timely manner, and have been 100% satisfied with each order. The quality of yarn the company provides, and the fast customer service has definitely made me a loyal customer. I make hats, and since discovering your website, I have been much more pleased with the outcome and quality, and cannot wait for family and friends to open their Christmas gifts from me.

Krista - Canada

2008-09-30T12:05:00.000-04:00

I just wanted to send a short note to say THANK YOU for stocking Cascade 220, and at such a great price. I can't get it locally, and even online I find it difficult to find shops that stock more than a few colours and will ship to Canada.

I've placed five or six orders with your shop over the past several months and will definitely be placing more in the future.

Thanks again
Krista

Jenna - Ohio

2008-08-27T14:43:00.002-04:00

Just wanted to write a quick note of thanks for a quick response and personal email. It is rare these days to receive kind and helpful emails when contacting customer service departments and I wanted to make sure that it did not go unnoticed.

Thanks again... I will definitely purchase from your company again!

Lorraine - MA

2008-08-21T17:30:00.000-04:00

Just the other day I ordered 4 balls of Mandarin petit yarn from you. Before I found your web site, I had tried to purchase this yarn in many different places in my area, but none of them carried it. I was thrilled to finally find your website and immediately placed my order.

Much to my surprise, I already received my order.

Thanks so much for the great service. Also, your website is very easy to navigate and place an order.

You can be sure your website will become one of my "favorites!"

Caroline - UK

2008-08-07T10:51:00.000-04:00

Huge thanks to all of you for your fantastic customer service...I placed my order on 29th of July and it arrived this morning (4th of August)...how many thousands of miles has that travelled in such a short space of time. I was thinking it might arrive towards the end of August, and it arrived today.

THANK YOU THANK YOU THANK YOU.

I will most definitely order from you again.

Thank you, Caroline

Renate - Germany

2008-07-28T12:19:00.001-04:00

I'm very happy!! It was the first time I visited your shop and I ordered Noro Yarn. The colors are wonderful ant the price too, and it took only one week until I got my parcel here in Germany.

It will not be the last time I buy from your shop!

Best wishes,

Renate - Germany

Matilda - Sweden

2008-07-28T12:16:00.001-04:00

I just went to the Y&FC website to see where I could send feedback, and was surprised to see that the latest blog post contained almost exactly what I had planned to say, only I'm not in Australia (despite my name)...

Today, I picked up the yarn I ordered last Wednesday - five days from the US to Sweden, and with free shipping, that can't be beat!

The yarn looks great, too, and I can't wait to start knitting with it. I will definitely be back the next time I want a yarn that is not available where I live!

Thank you!

Matilda in Sweden

Amy - Australia

2008-07-22T18:23:00.000-04:00

I could not believe my eyes when I went out to the mailbox this morning and found my yarn waiting for me ... it made it here to Australia in only five working days!

I've ordered yarn from Australian retailers that has taken longer to reach me and, given that the shipping was free, I didn't expect such a fast delivery.

The yarn itself itself is gorgeous and, like many other brands, not available here. I will certainly be making more purchases from your store, and recommending you to other knitters I know.

Now I'm just itching to get started on the knitting!

Sharon - California

2008-05-27T20:53:00.001-04:00

I placed an order on May 21 from CA and I had the order on May 27, holiday and all!!

Absolutely fabulous service and great prices, plus FREE shipping. I will definitely do business with this company again. They have great selections of products, very competitive prices and great service! Can't really ask for anything more of a company!

Sharon M. in CA

Claudia - Germany

2008-05-19T15:46:00.000-04:00

I was positively surprised that shipping to Germany went so fast! The yarn and patterns are wonderful and I am very satisfied with your wonderful shop. The best is your free shipping and I even hadn't to pay customs, so that I may affford another nice shopping tour in your shop.

Best greetings and thank you

Claudia

Marg - Australia

2008-05-06T21:43:00.000-04:00

I just wanted to say that I received my order last night - much faster than I expected, given it was free shipping and I'm on the other side of the world. Thank-you.

I'm very impressed with your prices, the quality of the yarn (which is not even available in Australia), your free international shipping (which makes a huge difference in total price) and your quick response to the one email query I had during the ordering process.

Natalie - New Zealand

2008-04-10T11:04:00.000-04:00

Hey ya

Apologies for the delay in contact. My wool arrived safe and sound last week and its absolutely lovely. Thank you so much for such awesome service and I look forward to being able to place another order in the near future :)

Thank you

Natalie

Carol - Indiana

2008-04-07T12:20:00.000-04:00

I just wanted to thank you for your excellent service.

Many of the items I ordered were on back order and you sent them promptly when the stock was in. I really appreciate the constant contact and great follow through.

I will be recommending your site to my fellow knitters.

Carol

Laura – France

2008-04-02T10:58:00.000-04:00

Hello Yarn and Fiber People – What a fantastic service!

The ordered wool arrived safely and the yarn was just like I was hoping it would be –sometimes pictures on the web are not quite color true, but it was just perfect.

I would like to mention also that the “no shipping costs” policy sets you apart and I mention your storewherever I can on ravelry and other knitting/crochet and textile art venues.

I am sure that I will be a returning customer again and again …

Cynthia - Mass

2008-03-29T00:36:00.000-04:00

Dear Jerry and friends at Yarn and Fiber,

My LeClerc Voyageur arrived today and I'm busy having fun. Thanks for all of your help, I will highly recommend your services to my friends in fiber.

Best wishes,

Cynthia

Karen - US

2008-03-28T18:09:00.000-04:00

Just wanted to thank you for the quick delivery, and your email in response to my question. The pointer re: alternating skeins was very helpful, too....there is considerable variation in the skeins, and I probably would have panicked had you not told me to expect it!

Thank you for an easy and fast transaction.....and please know that I heard about your sale on Ravelry, and hope you will continue to support them.

Best regards -

Karen

Jennifer - Canada

2008-03-25T09:46:00.000-04:00

Thanks so much! Y & F's customer service really sets you apart -- and I have recommended your company to all my knitting friends....

--Jennifer

Sonja - Canada

2008-03-18T18:51:00.001-04:00

Hello there!

I just wanted to let you know that I received my order today! I am so impressed by the incredibly fast service I received from you!

The yarn is just beautiful and perfect for my project!

Thanks so much for a great online transaction!

Kindest regards from a very satisfied customer!

Sonja (Canada)

Tiffany - Alabama

2008-03-14T20:06:00.001-04:00

I just wanted to say how great you guys are! I heard of your store on Ravelry and ordered some of the coveted Noro sock yarn. I placed my order in the middle of the night on a Tuesday (technically Wednesday) and you guys were so fabulous that you made sure my yarn arrived in time for my birthday on Saturday!! I don't get shipping that fast from my local stores.

By the way- love your selection, I will be ordering tons of yarn and fibers soon!

Thanks!

Tiffany in Alabama

Damiane - California

2008-03-07T08:48:00.001-05:00

Thank you for your outstanding service! I placed a small order this past weekend, and I was surprised that I was not charged for the shipping. Wow! I also received my order today. I am impressed at how quickly I received this order.

I thank you so much for your attention to detail and making your website a very fun place to shop at!

I will order again from you! Many, many thanks.

Damiane

Heidi - Germany

2008-02-04T22:18:00.001-05:00

I ordered the beautiful berroco Ultra Alpaca (which is not available in Germany) to knit a Norah Gaughan skirt - its smooth and so I can´t wait to get onto my needles !!!

I place the order on Jan 27 and received it on Feb 4, 2008 - isn´t that fast!

Thank you very much for your great service and be sure I´ll order again

Regards,

Heidi

Ursula - Germany

2008-01-24T10:10:00.000-05:00

I ordered sockyarn ("Dream in Color" - sooo nice) and a Knitters Magazine on Jan 17th and recieved the goods on Jan 23 ! I'm in Germany, you know, so that's absolutely super-fast !

Thank you very much for your great service, I'm, sure I will be a returning customer pretty soon.

Regards from Germany,

Ursula

Sue - Pennsylvania

2008-01-08T18:59:00.000-05:00

Dear Yarn and Fiber,

I ordered the Royal Ball Winder on 1-2-08 and got it on 1-4-08. WOW!!!! Wonderful product, OUTSTANDING price, great shipping, what more could you ask for? I'm so glad I found your site. I will recommend it to all my knitting friends.

Keep up the great work!!

Sue

Geoffrey - UK

2007-12-05T09:35:00.001-05:00

What wonderful service, thank you.

Parcel of yarn received today 12/04 just five days after you mailed.

We have known postcards take six weeks or more to get to the U.K. so the U.S. Mail and U.K. Mail must be improving.

Thank you again and regards,

Geoffrey

Leslie - California

2007-12-03T09:54:00.001-05:00

I ordered some dream in color yarn from your shop late on Thursday and was shocked to find it in my mailbox today (Saturday). Not only do you have fantastic prices, but your customer service is amazing. Thank you. I can’t wait to knit my sweater so I can order more!

Kind regards,

Leslie
(A very satisfied customer in California)

Susan - California

2007-11-28T09:15:00.000-05:00

Hello!

I'm a huge fan of your site - I've recommended it to many of my knitting friends, and is my go-to online store for yarn and needles. I was wondering if you were ever going to add Rowan Handknit DK Cotton t o your catalog. I mostly knit for babies, so a lot of my patterns call for this wonderful yarn, and it's the one yarn I have to buy from another site.

Thanks for a wonderful store -- I'll keep my fingers crossed!!

- Susan from California

[ed - sending us a request by e-mail is the easiest way to get us to list a new yarn, we add new yarns all the time (why sleep?). Also if we carry the brand we order frequently enough that we can special order almost anything, no problem! ]

Deborah - Australia

2007-11-16T09:30:00.000-05:00

Dear Cyndi,

I received the Vivien Hoxbro knitting kits yesterday and I am absolutely thrilled. The design and yarn and above all the colour combination are just amazing.

But also, your service, cheeful emails and efficiency are a wonder to behold. I shall be posting your details around Australia to all us mad keen knitters.

Thanks again Cyndi. You are a star.

Best regards,

Deborah

PS: if you don't hear from me for a while it is because I am frantically knitting.

[ed - it is you our customers who are our stars!]

Annelise - NH, USA

2007-10-11T10:44:00.000-04:00

Just thought this was so neat: my cousin's daughter is an avid knitter - and an enthusiatic customer of yours. Not so very amazing - until you hear that she lives in Switzerland.

I was just Skypeing my cousin in Denmark and the conversation came around to knitting when she mentioned this wonderful company her daughter buys from in New Hampshire. In a few minutes we had figured out that it was you she was speaking of.

Annelise

Lillian - Canada

2007-09-20T15:42:00.000-04:00

Hi,

What a great service from you!! I love it, it's fast , and efficient!
Free shipping to Canada is just perfect! :)

Lillian

Annemarie - UK

2007-09-10T10:43:00.001-04:00

Hi There

I cannot thank you enough for my recent order for Louisa Harding Kimono Angora yarn. I had been trying to obtain shade 11 in the UK to no avail and then I discovered your web site. The service was excellent, I ordered it on the Tuesday and it arrived on Saturday the same week. There was also the bonus of free shipping.

You really made my day!!

Annemarie

Karen - USA

2007-08-04T14:44:00.001-04:00

Earlier this week I ordered the Magic Loop booklet from you. I found you via Google when I was searching for one, and I quickly ordered it. I ordered it from you because the shipping was cheap (free!!!) and I could pay with Paypal. I received a nice email from you when you sent my booklet, and it got here in record time. Now that I am on your website and I see how many wonderful products you have, I am so impressed. I will be bookmarking your site as one of my favorite online shops. Thank you so much.

Sue - Florida

2007-08-03T12:21:00.001-04:00

Please substitute any items that may not be in stock! Your company is fantastic and I don't care what you send me!!

Roxy - UK

2007-07-02T22:48:00.000-04:00

Whilst hunting for a replacement DPN that DH broke on hol I stumbled across a great find - a site in the US offering free international shipping for orders over $35 that don't contain heavy items like mags and books.

I was hunting for a supplier that had all the Crystal Bamboo DPNs I needed that didn't charge extortionate shipping costs. So to find one that had a free shipping offer was truly amazing. I placed my order and got an email a few hours later to say the items in stock had been shipped the the OOS items would be shipped as soon as they arrive.

I knew not all the items were available but had expected the order to be held until ready. So to hear part of my order was on its way was just well, the most amazing and unexpected customer service. The fab store concerned is The Yarn and Fiber Company and they have lots of lovely goodies to tempt us with. The needles arrived the same day as the STR kit turned up. Oh it was such a good day that day ;)

[we now have free shipping on most orders over $10 internationally - ed]

Liz - Cambridge UK

2007-07-02T18:02:00.000-04:00

I placed an order with you last Thursday, 28 June, for a replacement for a Penny Straker sweater pattern. I received it this morning at my address in Cambridge, England (Monday, 2 July). I cannot believe how terrific your service has been, nor the exceptional value for money.

The only problem I have with your service is that it was too fast! I was counting on a week's float to finish the sweater I started for myself while I waited for the replacement pattern to arrive...now I have to deal with the guilt of not switching immediately back to the Penny Straker pattern!

I will certainly use your service again.

Liz

Melissah - Western Australia

2007-06-27T10:27:00.000-04:00

I just received my order that I placed a few weeks ago and I wanted to say a BIG thank you! As an overseas customer, it is really pleasing to have such supurb service and extremely reasonable shipping costs. Being in Australia, sometimes the shipping cost makes it prohibitive (or just not worthwhile) to purchase yarn from overseas. Your customer service is exceptional and I will be using you again in the near future.

KM - New Hampshire

2007-06-20T17:25:00.000-04:00

We did venture to Windham to The Yarn and Fiber Company, and I must say that I was impressed! As soon as I came in the door I was greeted by a smiling teenager. As I walked to the knitting needles, a woman said to me, "just let me know how I can help you." I was impressed with the customer service, even though I was only in there long enough to buy my needles and go. Can't wait to be able to go there with more time to spend.

SM - New Hampshire

2007-06-20T17:21:00.000-04:00

Yesterday, I had the opportunity to take a yarn dying class at Yarn and Fiber in Windham, NH...with Cheryl Potter of Cherry Tree Hill Yarns!!! Whoo Hoo...it was a fun, educational, and eye-opening 3 hr. class. :) And...I came home with a skein of my own creation in Supersock 100% merino fingering weight. Wow! I learned a lot on how dyers create their colorways, and then we did an exercise on how to take an experience, place, event, feeling, attitude, etc...and translate it into a colorway! Cheryl is a great instructor, and I was very pleased with the free-feeling of creating my own colors and bringing the skein home.

Giselle - USA

2007-06-20T17:03:00.000-04:00

Hi! One of my most recent online yarn store finds is the Yarn and Fiber Company. They have free standard shipping on all orders placed on their website. I've placed two orders with them through their website, one was a magazine+pattern and the one I just got was three patterns. Really fast shipping and great customer service.

One caveat on the checkout process: I thought that my order was placed when I got an order number (step 3/4) but it isn't really placed until you confirm the confirmation number (step 4/4). So make sure to complete all four steps! The owner was super nice and I was more than slightly aghast when I figured out my silly error.

[We have fixed this issue as it confused several customers - sorry about that- ed]

A.S. - USA

2007-06-20T16:31:00.000-04:00

I have to do a shout-out, here, too. The Yarn and Fiber Company rocks. I ordered two skeins of Shibu by Ella Rae for much cheaper than I'd found it anywhere else online (short of ordering it by the bag) and the shipping was free. I ordered on Saturday and it was in my mailbox on Thursday.

Katie - New York

2007-06-19T10:32:00.000-04:00

I found this great online yarn store, Yarn and Fiber. They had all the Debbie Bliss yarn I could want for 75 cents cheaper a skein than [local yarn shop] and they gave me free delivery. I don’t know if this was some sort of one time ploy to get me hooked or an all the time thing, but I’ll let you know when I find out. I figured that ordering online would give me and knitting some time to cool off.

This was not true.

This place has the fastest response time and delivery of any type of store I’ve ever encountered on the web. I ordered at 10:50. At 10:52 I received an email telling me that they had received the order. At 11:04, I received an email telling me that my order had been put together and shipped!

Amy - Massachusetts

2007-06-14T11:00:00.001-04:00

Thank you for the beautiful yarn! (again) :)

Norma - Indiana

2007-06-14T10:57:00.001-04:00

THANK YOU FOR THE FREE--AND SPEEDY--SHIPPING!! I WILL RETURN TO YOUR STORE AGAIN.

Jules - California

2007-06-14T10:54:00.001-04:00

I am very glad to find your store!! Thanks for free shipping, I'll shop with you from now on.

Sincerely, Jules.

Angela - South Carolina

2007-06-14T10:52:00.000-04:00

So glad I found you!! Thank You!

Susan - California

2007-06-14T10:51:00.001-04:00

You guys are my favorite online yarn store. please stock more ROWAN yarns, particularly HANDKNIT COTTON :)

Betsy - Massachusetts

2007-06-14T10:48:00.000-04:00

Hi Cindi-

Nancy and I had a wondeful time with you and your gals on Saturday morning. We both can't stop raving about the experience. I don't think I purchased enough of either skein when we were there, so here's another order. We had lunch at the Lobster Tail (a real value) and visited the location of my old family camp on Horne Road. All in all, a great day. We'll be back. Thanks!

Betsy

Carol - California

2007-06-14T10:45:00.001-04:00

I'm so excited about the selection you have! Great site, and thanks for the quick response to an earlier question.

Marin - Colorado

2007-06-14T10:43:00.000-04:00

You guys are one of my favourite places on the whole Internet. Thanks for your great selection and OUTSTANDING service.

Patricia - Arizona

2007-06-14T10:39:00.000-04:00

Was happy to find your site after I googled "wool winders" Only wish I could personally visit your store.

Patricia

PS Your free shipping was a great plus, thank you!

Suzanne - California

2007-06-14T10:37:00.000-04:00

Thank you, thank you, THANK YOU! for not forcing me to use PayPal!!! I don't like them at all (long story), but some vendors won't give their customers a choice....Again: thank you!