Jane - New York

I want to thank you for the speedy handling of my order for just one skein of yarn, be it an important skein. My aunt, who just turned 101 years old, had asked me to find some yarn of a particular color for her a year ago. Through a local (Chicago area) yarn shop we were able to find a color close to what she wanted and six weeks later she had the yarn. Although arthritic fingers slow down her knitting, she reported that she loved working with the color. Until a month ago when she realized she didn't have enough to finish the last sleeve and she emailed me with her SOS. I believed my local source would not be interested in ordering one skein or taking the time even to find out if it was available. After Googling the yarn name and number I tried the first source and after accepting the order they informed me the yarn was no longer available. That is when I turned to you. The speedy and efficient handling of this tiny order was so appreciated and my aunt is thrilled. She says it is a perfect match. And I will certainly turn to your company with any future yarn needs. Thanks!

Nicole - New Jersey

I am the happy recipient of order XXXXXXXXXXXX. I was so thrilled to discover that you have my favorite discontinued yarn (rowan chunky print in pink) but I have to say I am overwhelmed by how quickly it arrived.

Thank you for your FABULOUS service. I won't hesitate to order from you again the next time I'm online looking for yarn.

Ginger - Rhode Island

WOW!!! all I can say is WOW!!!

I ordered yarn YESTERDAY as I was thinking I was going to run out before I finished sheldon the turtle's legs or shell...
and there is my yarn sitting in the door when I just came home TODAY!!!!

What great customer service and I will be ordering again very soon!!!

Thank you sooooo much - I am a very happy knitter right now!

off to finish sheldon while my 3 year old sleeps!!! THANK YOU AND HAPPY HOLIDAYS to you!!!!

xo Ginger

Ophélie - Montreal, Canada

I just had to say that your Project Kits section is a great idea! I love that you've put the yarns, needles and patterns together, showing full-project prices, but that we can still modify the quantities and colours!

You have a great shop. I'm looking forward to my next order with you.

Ophélie

Ariane - Quebec, Canada

Thank you very much for keeping me up to date! It is really appreciated! It shows that you have a great customer service!

Thank you,

Ariane

Jessika - New Mexico

Another excellent transaction! Immediate shipment, great stock of products, amazing prices .... everything was perfect!!

Thanks!

Jessika

Judy - Beverly Hills, CA

I just wanted to thank you very much for your shipment to me. I was thrilled that you were able to find the exact dye lot for my yarn that I requested. I've actually never had that happen before. I will be ordering a lot more yarn from your company and urge my friends to do so, also.

Judy

Jane - Wisconsin

I ordered yarn at 5:27 am Saturday, July 25, 2009. Somehow, through some kind of magic, I received this yarn on Monday, July 27, 2009 in Madison Wisconsin before 11:30 am. How was this possible? I think it defies the law of physics. The only way I can explain this speed is you finally perfected the transporter from Star Trek.

Anyway, thanks for the most unbelievably fast delivery ever. I am still shaking my head.