Wednesday, June 27, 2007

Melissah - Western Australia

I just received my order that I placed a few weeks ago and I wanted to say a BIG thank you! As an overseas customer, it is really pleasing to have such supurb service and extremely reasonable shipping costs. Being in Australia, sometimes the shipping cost makes it prohibitive (or just not worthwhile) to purchase yarn from overseas. Your customer service is exceptional and I will be using you again in the near future.

Wednesday, June 20, 2007

KM - New Hampshire

We did venture to Windham to The Yarn and Fiber Company, and I must say that I was impressed! As soon as I came in the door I was greeted by a smiling teenager. As I walked to the knitting needles, a woman said to me, "just let me know how I can help you." I was impressed with the customer service, even though I was only in there long enough to buy my needles and go. Can't wait to be able to go there with more time to spend.

SM - New Hampshire

Yesterday, I had the opportunity to take a yarn dying class at Yarn and Fiber in Windham, NH...with Cheryl Potter of Cherry Tree Hill Yarns!!! Whoo was a fun, educational, and eye-opening 3 hr. class. :) And...I came home with a skein of my own creation in Supersock 100% merino fingering weight. Wow! I learned a lot on how dyers create their colorways, and then we did an exercise on how to take an experience, place, event, feeling, attitude, etc...and translate it into a colorway! Cheryl is a great instructor, and I was very pleased with the free-feeling of creating my own colors and bringing the skein home.

Giselle - USA

Hi! One of my most recent online yarn store finds is the Yarn and Fiber Company. They have free standard shipping on all orders placed on their website. I've placed two orders with them through their website, one was a magazine+pattern and the one I just got was three patterns. Really fast shipping and great customer service.

One caveat on the checkout process: I thought that my order was placed when I got an order number (step 3/4) but it isn't really placed until you confirm the confirmation number (step 4/4). So make sure to complete all four steps! The owner was super nice and I was more than slightly aghast when I figured out my silly error.

[We have fixed this issue as it confused several customers - sorry about that- ed]

A.S. - USA

I have to do a shout-out, here, too. The Yarn and Fiber Company rocks. I ordered two skeins of Shibu by Ella Rae for much cheaper than I'd found it anywhere else online (short of ordering it by the bag) and the shipping was free. I ordered on Saturday and it was in my mailbox on Thursday.

Tuesday, June 19, 2007

Katie - New York

I found this great online yarn store, Yarn and Fiber. They had all the Debbie Bliss yarn I could want for 75 cents cheaper a skein than [local yarn shop] and they gave me free delivery. I don’t know if this was some sort of one time ploy to get me hooked or an all the time thing, but I’ll let you know when I find out. I figured that ordering online would give me and knitting some time to cool off.

This was not true.

This place has the fastest response time and delivery of any type of store I’ve ever encountered on the web. I ordered at 10:50. At 10:52 I received an email telling me that they had received the order. At 11:04, I received an email telling me that my order had been put together and shipped!

Thursday, June 14, 2007

Amy - Massachusetts

Thank you for the beautiful yarn! (again) :)

Norma - Indiana


Jules - California

I am very glad to find your store!! Thanks for free shipping, I'll shop with you from now on.

Sincerely, Jules.

Angela - South Carolina

So glad I found you!! Thank You!

Susan - California

You guys are my favorite online yarn store. please stock more ROWAN yarns, particularly HANDKNIT COTTON :)

Betsy - Massachusetts

Hi Cindi-

Nancy and I had a wondeful time with you and your gals on Saturday morning. We both can't stop raving about the experience. I don't think I purchased enough of either skein when we were there, so here's another order. We had lunch at the Lobster Tail (a real value) and visited the location of my old family camp on Horne Road. All in all, a great day. We'll be back. Thanks!


Carol - California

I'm so excited about the selection you have! Great site, and thanks for the quick response to an earlier question.

Marin - Colorado

You guys are one of my favourite places on the whole Internet. Thanks for your great selection and OUTSTANDING service.

Patricia - Arizona

Was happy to find your site after I googled "wool winders" Only wish I could personally visit your store.


PS Your free shipping was a great plus, thank you!

Suzanne - California

Thank you, thank you, THANK YOU! for not forcing me to use PayPal!!! I don't like them at all (long story), but some vendors won't give their customers a choice....Again: thank you!