Roxy - UK

Whilst hunting for a replacement DPN that DH broke on hol I stumbled across a great find - a site in the US offering free international shipping for orders over $35 that don't contain heavy items like mags and books.

I was hunting for a supplier that had all the Crystal Bamboo DPNs I needed that didn't charge extortionate shipping costs. So to find one that had a free shipping offer was truly amazing. I placed my order and got an email a few hours later to say the items in stock had been shipped the the OOS items would be shipped as soon as they arrive.

I knew not all the items were available but had expected the order to be held until ready. So to hear part of my order was on its way was just well, the most amazing and unexpected customer service. The fab store concerned is The Yarn and Fiber Company and they have lots of lovely goodies to tempt us with. The needles arrived the same day as the STR kit turned up. Oh it was such a good day that day ;)

[we now have free shipping on most orders over $10 internationally - ed]

Liz - Cambridge UK

I placed an order with you last Thursday, 28 June, for a replacement for a Penny Straker sweater pattern. I received it this morning at my address in Cambridge, England (Monday, 2 July). I cannot believe how terrific your service has been, nor the exceptional value for money.

The only problem I have with your service is that it was too fast! I was counting on a week's float to finish the sweater I started for myself while I waited for the replacement pattern to arrive...now I have to deal with the guilt of not switching immediately back to the Penny Straker pattern!

I will certainly use your service again.

Liz

Melissah - Western Australia

I just received my order that I placed a few weeks ago and I wanted to say a BIG thank you! As an overseas customer, it is really pleasing to have such supurb service and extremely reasonable shipping costs. Being in Australia, sometimes the shipping cost makes it prohibitive (or just not worthwhile) to purchase yarn from overseas. Your customer service is exceptional and I will be using you again in the near future.

KM - New Hampshire

We did venture to Windham to The Yarn and Fiber Company, and I must say that I was impressed! As soon as I came in the door I was greeted by a smiling teenager. As I walked to the knitting needles, a woman said to me, "just let me know how I can help you." I was impressed with the customer service, even though I was only in there long enough to buy my needles and go. Can't wait to be able to go there with more time to spend.

SM - New Hampshire

Yesterday, I had the opportunity to take a yarn dying class at Yarn and Fiber in Windham, NH...with Cheryl Potter of Cherry Tree Hill Yarns!!! Whoo Hoo...it was a fun, educational, and eye-opening 3 hr. class. :) And...I came home with a skein of my own creation in Supersock 100% merino fingering weight. Wow! I learned a lot on how dyers create their colorways, and then we did an exercise on how to take an experience, place, event, feeling, attitude, etc...and translate it into a colorway! Cheryl is a great instructor, and I was very pleased with the free-feeling of creating my own colors and bringing the skein home.

Giselle - USA

Hi! One of my most recent online yarn store finds is the Yarn and Fiber Company. They have free standard shipping on all orders placed on their website. I've placed two orders with them through their website, one was a magazine+pattern and the one I just got was three patterns. Really fast shipping and great customer service.

One caveat on the checkout process: I thought that my order was placed when I got an order number (step 3/4) but it isn't really placed until you confirm the confirmation number (step 4/4). So make sure to complete all four steps! The owner was super nice and I was more than slightly aghast when I figured out my silly error.

[We have fixed this issue as it confused several customers - sorry about that- ed]

A.S. - USA

I have to do a shout-out, here, too. The Yarn and Fiber Company rocks. I ordered two skeins of Shibu by Ella Rae for much cheaper than I'd found it anywhere else online (short of ordering it by the bag) and the shipping was free. I ordered on Saturday and it was in my mailbox on Thursday.

Katie - New York

I found this great online yarn store, Yarn and Fiber. They had all the Debbie Bliss yarn I could want for 75 cents cheaper a skein than [local yarn shop] and they gave me free delivery. I don’t know if this was some sort of one time ploy to get me hooked or an all the time thing, but I’ll let you know when I find out. I figured that ordering online would give me and knitting some time to cool off.

This was not true.

This place has the fastest response time and delivery of any type of store I’ve ever encountered on the web. I ordered at 10:50. At 10:52 I received an email telling me that they had received the order. At 11:04, I received an email telling me that my order had been put together and shipped!