Lillian - Canada

Hi,

What a great service from you!! I love it, it's fast , and efficient!
Free shipping to Canada is just perfect! :)

Lillian

Annemarie - UK

Hi There

I cannot thank you enough for my recent order for Louisa Harding Kimono Angora yarn. I had been trying to obtain shade 11 in the UK to no avail and then I discovered your web site. The service was excellent, I ordered it on the Tuesday and it arrived on Saturday the same week. There was also the bonus of free shipping.

You really made my day!!

Annemarie

Karen - USA

Earlier this week I ordered the Magic Loop booklet from you. I found you via Google when I was searching for one, and I quickly ordered it. I ordered it from you because the shipping was cheap (free!!!) and I could pay with Paypal. I received a nice email from you when you sent my booklet, and it got here in record time. Now that I am on your website and I see how many wonderful products you have, I am so impressed. I will be bookmarking your site as one of my favorite online shops. Thank you so much.

Sue - Florida

Please substitute any items that may not be in stock! Your company is fantastic and I don't care what you send me!!

Roxy - UK

Whilst hunting for a replacement DPN that DH broke on hol I stumbled across a great find - a site in the US offering free international shipping for orders over $35 that don't contain heavy items like mags and books.

I was hunting for a supplier that had all the Crystal Bamboo DPNs I needed that didn't charge extortionate shipping costs. So to find one that had a free shipping offer was truly amazing. I placed my order and got an email a few hours later to say the items in stock had been shipped the the OOS items would be shipped as soon as they arrive.

I knew not all the items were available but had expected the order to be held until ready. So to hear part of my order was on its way was just well, the most amazing and unexpected customer service. The fab store concerned is The Yarn and Fiber Company and they have lots of lovely goodies to tempt us with. The needles arrived the same day as the STR kit turned up. Oh it was such a good day that day ;)

[we now have free shipping on most orders over $10 internationally - ed]

Liz - Cambridge UK

I placed an order with you last Thursday, 28 June, for a replacement for a Penny Straker sweater pattern. I received it this morning at my address in Cambridge, England (Monday, 2 July). I cannot believe how terrific your service has been, nor the exceptional value for money.

The only problem I have with your service is that it was too fast! I was counting on a week's float to finish the sweater I started for myself while I waited for the replacement pattern to arrive...now I have to deal with the guilt of not switching immediately back to the Penny Straker pattern!

I will certainly use your service again.

Liz

Melissah - Western Australia

I just received my order that I placed a few weeks ago and I wanted to say a BIG thank you! As an overseas customer, it is really pleasing to have such supurb service and extremely reasonable shipping costs. Being in Australia, sometimes the shipping cost makes it prohibitive (or just not worthwhile) to purchase yarn from overseas. Your customer service is exceptional and I will be using you again in the near future.

KM - New Hampshire

We did venture to Windham to The Yarn and Fiber Company, and I must say that I was impressed! As soon as I came in the door I was greeted by a smiling teenager. As I walked to the knitting needles, a woman said to me, "just let me know how I can help you." I was impressed with the customer service, even though I was only in there long enough to buy my needles and go. Can't wait to be able to go there with more time to spend.