Susan - California

Hello!

I'm a huge fan of your site - I've recommended it to many of my knitting friends, and is my go-to online store for yarn and needles. I was wondering if you were ever going to add Rowan Handknit DK Cotton t o your catalog. I mostly knit for babies, so a lot of my patterns call for this wonderful yarn, and it's the one yarn I have to buy from another site.

Thanks for a wonderful store -- I'll keep my fingers crossed!!

- Susan from California

[ed - sending us a request by e-mail is the easiest way to get us to list a new yarn, we add new yarns all the time (why sleep?). Also if we carry the brand we order frequently enough that we can special order almost anything, no problem! ]

Deborah - Australia

Dear Cyndi,

I received the Vivien Hoxbro knitting kits yesterday and I am absolutely thrilled. The design and yarn and above all the colour combination are just amazing.

But also, your service, cheeful emails and efficiency are a wonder to behold. I shall be posting your details around Australia to all us mad keen knitters.

Thanks again Cyndi. You are a star.

Best regards,

Deborah

PS: if you don't hear from me for a while it is because I am frantically knitting.

[ed - it is you our customers who are our stars!]

Annelise - NH, USA

Just thought this was so neat: my cousin's daughter is an avid knitter - and an enthusiatic customer of yours. Not so very amazing - until you hear that she lives in Switzerland.

I was just Skypeing my cousin in Denmark and the conversation came around to knitting when she mentioned this wonderful company her daughter buys from in New Hampshire. In a few minutes we had figured out that it was you she was speaking of.

Annelise

Lillian - Canada

Hi,

What a great service from you!! I love it, it's fast , and efficient!
Free shipping to Canada is just perfect! :)

Lillian

Annemarie - UK

Hi There

I cannot thank you enough for my recent order for Louisa Harding Kimono Angora yarn. I had been trying to obtain shade 11 in the UK to no avail and then I discovered your web site. The service was excellent, I ordered it on the Tuesday and it arrived on Saturday the same week. There was also the bonus of free shipping.

You really made my day!!

Annemarie

Karen - USA

Earlier this week I ordered the Magic Loop booklet from you. I found you via Google when I was searching for one, and I quickly ordered it. I ordered it from you because the shipping was cheap (free!!!) and I could pay with Paypal. I received a nice email from you when you sent my booklet, and it got here in record time. Now that I am on your website and I see how many wonderful products you have, I am so impressed. I will be bookmarking your site as one of my favorite online shops. Thank you so much.

Sue - Florida

Please substitute any items that may not be in stock! Your company is fantastic and I don't care what you send me!!

Roxy - UK

Whilst hunting for a replacement DPN that DH broke on hol I stumbled across a great find - a site in the US offering free international shipping for orders over $35 that don't contain heavy items like mags and books.

I was hunting for a supplier that had all the Crystal Bamboo DPNs I needed that didn't charge extortionate shipping costs. So to find one that had a free shipping offer was truly amazing. I placed my order and got an email a few hours later to say the items in stock had been shipped the the OOS items would be shipped as soon as they arrive.

I knew not all the items were available but had expected the order to be held until ready. So to hear part of my order was on its way was just well, the most amazing and unexpected customer service. The fab store concerned is The Yarn and Fiber Company and they have lots of lovely goodies to tempt us with. The needles arrived the same day as the STR kit turned up. Oh it was such a good day that day ;)

[we now have free shipping on most orders over $10 internationally - ed]