Joan - Indiana

Thanks so much for the fast service.   I am making a baby blanket and the kit did not have enough yarn in it for me to complete – Short by about ½ skein.  I was thrilled that you had any left as it has been discontinued.   Again, thanks for the quick service so I can complete the blanket in time!

Susan - Arizona

HI everyone, I received my yarn today;  it is absolutely beautiful. Thank you so much.  Please tell Cindy thank you.  You guys are awesome.  I wish I lived in your area so I could shop at your store. 

 

Have fun today,

 

Susan

Kathleen - USA

I wanted to thank you for your support.  It finally clicked and I am making great progress on the boarder.  I was unable to let you know sooner because I was on a cruise enjoying the trip and my knitting!  

Kathy

Kathy - Rhode Island

I received the yarn today. Thank you. I was enjoying your website.
I thought I'd have to get some friends together for a field trip. I think
we could do it in a day. 
Sincerely,
Kathy

Kathy - Alaska

Yarn and Fiber folks -

My order of three skeins of the fabulous Blue Heron Rayon Metallic got here at light speed, and is even more divine in person (of course!). You are to be congratulated on your rapidorapido service. Many thanks, and very best to all of you. Have a happy Labor Day weekend!

Kathy

Susan - Arizona

Thank you so much.  You provide great customer service and I appreciate it very much.  Thank you for locating this yarn for me.

 

Susan

Kathy - Pennsylvania

I ordered my skeins of Ivy Brambles worsted after noon on Saturday and I was AMAZED to find the package waiting for me in the mailbox on Monday afternoon! I am in PA and it arrived faster than mail coming across the river here from one town to the next!


I've already stared my mittens with the Wild Blueberries yarn I received. It's not only a pleasure to knit with the yarn, it is a delight to do business with you!

Thank so much. I will order from you again, and tell my friends, too!

Jane - New York

I want to thank you for the speedy handling of my order for just one skein of yarn, be it an important skein. My aunt, who just turned 101 years old, had asked me to find some yarn of a particular color for her a year ago. Through a local (Chicago area) yarn shop we were able to find a color close to what she wanted and six weeks later she had the yarn. Although arthritic fingers slow down her knitting, she reported that she loved working with the color. Until a month ago when she realized she didn't have enough to finish the last sleeve and she emailed me with her SOS. I believed my local source would not be interested in ordering one skein or taking the time even to find out if it was available. After Googling the yarn name and number I tried the first source and after accepting the order they informed me the yarn was no longer available. That is when I turned to you. The speedy and efficient handling of this tiny order was so appreciated and my aunt is thrilled. She says it is a perfect match. And I will certainly turn to your company with any future yarn needs. Thanks!

Nicole - New Jersey

I am the happy recipient of order XXXXXXXXXXXX. I was so thrilled to discover that you have my favorite discontinued yarn (rowan chunky print in pink) but I have to say I am overwhelmed by how quickly it arrived.

Thank you for your FABULOUS service. I won't hesitate to order from you again the next time I'm online looking for yarn.

Ginger - Rhode Island

WOW!!! all I can say is WOW!!!

I ordered yarn YESTERDAY as I was thinking I was going to run out before I finished sheldon the turtle's legs or shell...
and there is my yarn sitting in the door when I just came home TODAY!!!!

What great customer service and I will be ordering again very soon!!!

Thank you sooooo much - I am a very happy knitter right now!

off to finish sheldon while my 3 year old sleeps!!! THANK YOU AND HAPPY HOLIDAYS to you!!!!

xo Ginger

Ophélie - Montreal, Canada

I just had to say that your Project Kits section is a great idea! I love that you've put the yarns, needles and patterns together, showing full-project prices, but that we can still modify the quantities and colours!

You have a great shop. I'm looking forward to my next order with you.

Ophélie

Ariane - Quebec, Canada

Thank you very much for keeping me up to date! It is really appreciated! It shows that you have a great customer service!

Thank you,

Ariane

Jessika - New Mexico

Another excellent transaction! Immediate shipment, great stock of products, amazing prices .... everything was perfect!!

Thanks!

Jessika

Judy - Beverly Hills, CA

I just wanted to thank you very much for your shipment to me. I was thrilled that you were able to find the exact dye lot for my yarn that I requested. I've actually never had that happen before. I will be ordering a lot more yarn from your company and urge my friends to do so, also.

Judy

Jane - Wisconsin

I ordered yarn at 5:27 am Saturday, July 25, 2009. Somehow, through some kind of magic, I received this yarn on Monday, July 27, 2009 in Madison Wisconsin before 11:30 am. How was this possible? I think it defies the law of physics. The only way I can explain this speed is you finally perfected the transporter from Star Trek.

Anyway, thanks for the most unbelievably fast delivery ever. I am still shaking my head.

Susan - Virginia

I just wanted to THANK YOU again for sending me the three skeins of DIC Smooshy in In Vino Veritas in the spring of 2008. I started the Jeanie shawl in April 2008 and finally finished it just recently. I've posted photos on Ravelry (sjanova) at all stages of the process. I really enjoyed the pattern and definitely enjoyed the yarn. Thank you again for finding three that were so close in color.

Susan

Ashleigh - Pennsylvania

I just want to say "Thank you" to everyone at The Yarn and Fiber Company. The one issue I had, which I believe had to do with PayPal was resolved quickly. Every order I have received, it has been in a timely manner, and have been 100% satisfied with each order. The quality of yarn the company provides, and the fast customer service has definitely made me a loyal customer. I make hats, and since discovering your website, I have been much more pleased with the outcome and quality, and cannot wait for family and friends to open their Christmas gifts from me.

Krista - Canada

I just wanted to send a short note to say THANK YOU for stocking Cascade 220, and at such a great price. I can't get it locally, and even online I find it difficult to find shops that stock more than a few colours and will ship to Canada.

I've placed five or six orders with your shop over the past several months and will definitely be placing more in the future.

Thanks again
Krista

Jenna - Ohio

Just wanted to write a quick note of thanks for a quick response and personal email. It is rare these days to receive kind and helpful emails when contacting customer service departments and I wanted to make sure that it did not go unnoticed.

Thanks again... I will definitely purchase from your company again!

Lorraine - MA

Just the other day I ordered 4 balls of Mandarin petit yarn from you. Before I found your web site, I had tried to purchase this yarn in many different places in my area, but none of them carried it. I was thrilled to finally find your website and immediately placed my order.

Much to my surprise, I already received my order.

Thanks so much for the great service. Also, your website is very easy to navigate and place an order.

You can be sure your website will become one of my "favorites!"